Terms & Conditions
Terms & Conditions should feel like they were chosen for a reason, not pulled from a generic list. We arrange them with colour, texture, and presentation in mind so the finished order feels considered from the first look to the final handover.
Whether you want something soft and understated or fuller and more expressive, we can guide you toward a design that suits the moment without making the choice feel overwhelming.
Ordering and availability
All orders are subject to availability. Because flowers are seasonal and perishable, stem varieties and exact shades can change. Where a direct substitute is not possible, we reserve the right to make a thoughtful replacement of equal style and value so the order still feels balanced and appropriate.
Pricing and payment
Prices shown on the website are listed in good faith and may change over time. Delivery charges, premium dates, upgrades, and special-order requests may affect the final total. Payment is required at the point set out during checkout or as agreed for bespoke orders.
Delivery and collection
Delivery times are estimates rather than guarantees unless a specific arrangement has been confirmed in writing. The recipient’s availability, address access, weather, peak periods, and route conditions can affect timing. For collections, flowers should be picked up at the agreed time so they can be handed over in the intended condition.
Weddings, funerals, and bespoke work
Larger or more specialist orders may require additional consultation, earlier booking, and a separate written brief or quote. Once work has been planned, sourced, or prepared specifically for your event or tribute, cancellation terms may differ from standard everyday orders.
Liability
We aim to provide accurate website information and a reliable service, but we are not liable for indirect losses, delays outside our reasonable control, or issues caused by incomplete order information supplied by the customer. Nothing in these terms limits any rights you have under applicable consumer law.
Ready to Take the Next Step?
Share the occasion, delivery area, and any timing details you already know. We will help you narrow things down and tell you what feels like the right next move.
Helpful Next Steps
Follow the links below if you want to compare options, narrow down a collection, or move straight into delivery and ordering information.