Privacy Policy
Privacy Policy should feel like they were chosen for a reason, not pulled from a generic list. We arrange them with colour, texture, and presentation in mind so the finished order feels considered from the first look to the final handover.
Whether you want something soft and understated or fuller and more expressive, we can guide you toward a design that suits the moment without making the choice feel overwhelming.
Information we collect
When you contact us, place an order, or make an enquiry, we may collect the details needed to respond and fulfil that request. This can include names, delivery details, contact information, cardholder or payment references handled through secure processors, order notes, and messages you send through forms, email, or phone.
How we use your information
We use personal information to manage orders, arrange delivery or collection, respond to enquiries, handle customer service issues, maintain business records, and improve the way our website and ordering process work. We do not use your information for irrelevant purposes, and we only keep it for as long as there is a clear business, legal, or customer-service reason to do so.
Marketing and communications
If you choose to hear from us about seasonal flowers, gifting ideas, workshops, or other updates, we may use your contact details for that purpose. You can ask to stop marketing messages at any time, and transactional messages about active orders will still be sent where necessary.
Sharing data
We may share relevant order information with delivery partners, payment providers, website platforms, and professional advisers where that is needed to run the business properly and safely. We do not sell personal data to third parties.
Your rights
You can ask for access to the personal information we hold about you, ask for inaccuracies to be corrected, request deletion where appropriate, or object to certain types of processing. To make a request, contact Melanie's Florist through the website contact details.
Ready to Take the Next Step?
Share the occasion, delivery area, and any timing details you already know. We will help you narrow things down and tell you what feels like the right next move.
Helpful Next Steps
Follow the links below if you want to compare options, narrow down a collection, or move straight into delivery and ordering information.